SHIPPING AND RETURNS POLICY
PLEASE NOTE DELIVERIES ARE CURRENTLY TAKING LONGER DUE TO
WORLD WIDE RESTRICTIONS
There are no returns/refunds once the order has been processed. If your order is damaged please contact me within 1 week with pictures, this is so I can make a claim with the mail system used. No digital refunds.
All post is sent tracked and signed for. On receiving a payment I am notified by PayPal. Once your item has been posted, you will receive a tracking number via your PayPal email. The web address to enter the tracking number is www.royalmail.com. For international orders, once the item is in your country the local postal system will take over.
UK delivery is normally within 3 - 5 working days from posting
Europe 5 - 7 working days from posting
USA 10 - 14 days from posting
Rest of the World 14 days from posting
For overseas orders we are not responsible for any additional fees charged by a specific country’s custom and postal service. Recipients are responsible for any duty/tax and brokerage fees as these are not included in shipping costs.
POSTAL ADDRESS: please make sure your address is correct on your PAYPAL information, if you need a different address please email firstname.lastname@example.org with your name and paypal details so the correct address can be recorded. If your item has already been shipped, you are responsible for forwarding the item to the correct address. We do not assume any responsibility for lost parcels if an incorrect address was given at the time of order.
RETURN TO SENDER: If items are returned due to an incorrect address or custom fees have not been paid, the order can be shipped back to the customer at the customer’s expense (which will include any return to sender fees). Or alternatively the cost of your order will be refunded minus any postage fees, return to sender fees and payment fees.
Thank you for your support in this